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City University of Hong Kong Officialgraduation certificateTranscript: A Comprehensive Guide
H2:
1. Overview of City University of Hong Kong Official Transcript
2. Step-by-Step Application Process for CityU Official Transcript
3. CityU Transcript Fees, Payment Methods, and Processing Time
4. Verifying City University of Hong Kong Official Transcript
5. Delivery, Collection, and Special Handling Options
6. FAQs About CityU Hong Kong Official Transcript
1. Overview of City University of Hong Kong Official Transcript
An academic transcript from the City University of Hong Kong (CityUHK) is an official, certified record of a student’s entire academic history at the institution. It includes all completed courses, final grades, cumulative GPA, and the official award classification—if already approved by the relevant College or School Dean. This document is a formal certification of academic performance, and the university’s official seal and registrar’s signature authenticate every copy.
CityUHK withholds the right to withhold official transcripts from students who have not settled all outstanding tuition fees, library fines, or other financial obligations to the university. This policy applies to all transcript requests, including initial issuance and additional copy orders.
The university also issues complimentary official transcripts to students who have successfully completed their degree requirements. These free copies are typically sent to the student’s correspondence address or made available for collection within 4 to 6 weeks after the official release of final examination results. For graduates who need extra copies or additional sealed documents for institutional use, a formal application and fee payment are mandatory.
1.1 What Is an Official Transcript?
An official transcript from CityUHK is a formal, tamper-proof document produced directly by the university’s Academic Regulations and Records Office (ARRO). It bears the official university watermark, the registrar’s authorized signature, and a unique serial number that matches the university’s internal student record system. This document is the only accepted proof of a student’s academic history for purposes such as further study applications, professional employment background checks, and professional license qualification verifications.
Official transcripts are printed on specialized security paper that is designed to prevent unauthorized duplication or tampering. Any transcript that is printed on regular paper, lacks the official watermark or signature, or is opened or unsealed in an unauthorized manner is immediately deemed unofficial and invalid for formal institutional or professional use.
1.2 Key Features of the 2026 Official Transcript
CityUHK has not made any major format or content changes to its official transcripts for the 2026 academic year. The core design and information fields remain consistent with the 2025/26 academic year version, which was updated to align with the university’s new 4.3-point GPA grading scale.
The 2026 official transcript includes the following key details:
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Student’s full legal name, unique student ID number, and the exact name of the completed study programme (e.g., Master of Science in Electronic Information Engineering).
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A complete semester-wise breakdown of all courses taken, including the exact course code, official course title, number of credit units earned, and the final letter grade received.
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The cumulative GPA (CGPA), calculated based on the university’s official 4.3-point grading scale. This scale assigns grade points as follows: A+ = 4.3, A = 4.0, A- = 3.7, B+ = 3.3, B = 3.0, B- = 2.7, C+ = 2.3, C = 2.0, C- = 1.7, D = 1.0, and F = 0.0.
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The official date of programme completion and the formal award classification approved by the relevant College or School Dean.
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A complete record of any transfer credits earned from other institutions, as well as courses taken on an exchange or study abroad basis. These entries are clearly marked and include the name of the host institution and the number of credits successfully transferred.
All official transcripts issued in 2026 are printed on the same security paper used in previous years, which includes anti-counterfeiting watermarks and is sealed in an official, tamper-proof CityUHK envelope. The back of the seal envelope also features the university’s official embossed logo, which is designed to show visible damage if the envelope is opened or tampered with by anyone other than the intended recipient institution. This sealing method is a key security requirement for third-party institutions to recognize the transcript as official.
2. Step-by-Step Application Process for CityU Official Transcript
CityUHK provides three convenient channels for students and alumni to apply for official transcripts: online application via the AIMS system, in-person application at the SGS Service Counter, and application by post. The available processing and delivery methods vary depending on which application channel you choose. Detailed instructions for each channel are provided below.
2.1 Online Application via AIMS
The online application system via AIMS (Academic Information Management System) is the most recommended application channel, as it is the fastest, most convenient, and only requires electronic submission of materials. This channel is exclusively available to current students and active alumni who still have access to their AIMS account with a valid EID (Electronic ID) and password.
To apply online, follow these steps:
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Visit the official CityUHK website and navigate to the AIMS login page. Enter your EID and password to log into the system.
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For current students: Select the “Student Record” menu, then click on “My Applications” and choose the “Academic Transcript” option. For alumni: Select the “Alumni Services” menu, then click on “Application for Academic Transcript”.
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Carefully fill out the online application form, making sure to select the correct programme of study and the desired delivery method. Enter the recipient’s full mailing address or institutional delivery details accurately.
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Pay the required application fee using a valid credit card or other online payment methods accepted by the system.
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Review all the information you have entered for accuracy, then click the “Confirm” button to submit your application.
After submitting your online application, you will receive an automated acknowledgment email at your official CityUHK student email address, which will include a unique application tracking number. This number can be used to check the real-time processing status of your application on the AIMS portal. If you need to make any changes to your application after submission, you will need to contact the ARRO Service Centre directly by providing your application number and the correct personal information.
Please note that the online application channel only accepts payment in Hong Kong dollars. If you are paying with a credit card that uses a foreign currency, the card-issuing bank will handle the currency conversion, and the university will not be responsible for any additional transaction fees incurred.
2.2 In-Person Application
If you need to submit a paper application or wish to receive your official transcript on the same day, you can apply in person at the SGS (Chow Yei Ching School of Graduate Studies) Service Counter or the ARRO Service Centre. This channel is suitable for applicants who need their transcripts urgently, or for those who need to submit specialized supporting materials, such as a WES (World Education Services) request form.
To apply in person, follow these steps:
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First, download and print the official “Application for Academic Transcript” form from the SGS website. Carefully fill out all required fields, including your personal details, programme information, and the number of transcript copies you need.
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Gather all required supporting materials, including your original student ID card or a valid Hong Kong ID card or passport. If you are applying on behalf of someone else, you will also need to provide a signed authorization form and a copy of the applicant’s valid ID document.
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Submit the completed application form and all supporting materials to the staff at the service counter. You will need to pay the required application fee in person. The service counter accepts payment by cash, FPS (Faster Payment System), or crossed bank check.
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After verifying that your application materials and payment are correct, the staff will begin processing your transcript request.
In most cases, applicants who submit their applications in person can collect their official transcripts on the same day. However, during peak periods—such as the weeks immediately after final examinations or before the application deadline for further study— the on-site processing time may be extended to 1 to 2 working days. To avoid unnecessary waiting, it is recommended that you call the service counter in advance to confirm the current processing status.
2.3 Application by Post
If you are unable to apply online or in person, you can submit a paper application by post. This channel is suitable for applicants who are currently residing outside Hong Kong and are unable to access the online application system or visit the campus in person.
To apply by post, follow these steps:
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Download and print the official “Application for Academic Transcript” form from the SGS website. Fill out all required fields clearly and accurately.
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Prepare a crossed bank check or a bank draft for the exact amount of the required application fee, payable to “City University of Hong Kong”. Be sure to write your full name and student ID number on the back of the check or bank draft.
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Gather all required supporting materials, including a photocopy of your valid student ID card or passport, and any other documents required for special handling requests (such as a WES request form).
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Place the completed application form, the check or bank draft, and all supporting documents in a sealed envelope. Mail the envelope to the following address: SGS Service Counter, Chow Yei Ching School of Graduate Studies, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong.
It is recommended that you use registered air mail or a reputable courier service with tracking to ensure that your application materials are delivered safely. The university will not be responsible for any materials that are lost or damaged in transit. For applicants submitting materials by post, the official transcript will be sent by the same mailing method used to submit the application. If you need to change the delivery method or address after submitting your application, you will need to contact the ARRO Service Centre directly.
3. CityU Transcript Fees, Payment Methods, and Processing Time
Before submitting your transcript application, it is important to confirm the exact fees, payment methods, and processing times. These details vary depending on the application channel, delivery method, and the number of copies requested.
3.1 Transcript Fees
The cost of obtaining an official CityUHK transcript depends on the application channel and the delivery method chosen. The fees are as follows:
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Online Application: HK$40 per copy. This fee includes the cost of regular local mail or standard air mail delivery.
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Paper Application (in person or by post) : HK$60 per copy. This fee includes the cost of regular local mail or standard air mail delivery.
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Special Delivery Fee: For transcripts sent by registered mail, there is an additional fee of HK$15.5 per recipient. This fee applies to both local and overseas deliveries.
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Special Handling Fee: If you need the university to upload your transcript directly to a third-party institution’s online system (such as WES), you will need to submit a paper application in person, and there is no additional handling fee for this service.
All application fees are non-refundable and non-transferable, even if you cancel your application or withdraw your request before processing is complete. The university does not accept any postage stamps or international money orders as payment. If you are paying by bank draft, it must be issued by a bank in Hong Kong and denominated in Hong Kong dollars.
3.2 Payment Methods
CityUHK accepts the following payment methods for transcript applications:
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Online Application: Visa, MasterCard, or other credit cards supported by the online payment system. All online payments are processed through a secure payment gateway, and the university does not store any credit card information on its servers.
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In-Person Application: Cash, FPS (Faster Payment System), or crossed bank check payable to “City University of Hong Kong”. Please note that the service counter does not accept any large-denomination banknotes. If you are paying by check, it must be issued by a bank in Hong Kong.
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Application by Post: Crossed bank check or bank draft payable to “City University of Hong Kong”. Personal checks are not accepted. Please write your full name and student ID number on the back of the check or bank draft.
3.3 Processing Time
The processing time for official transcripts varies depending on the application channel and the current volume of requests. The estimated processing times are as follows:
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In-Person Application: If you submit your application in person at the SGS Service Counter or ARRO Service Centre, you can usually collect your official transcript on the same day, provided that all your application materials and payment are in order.
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Online or By Post Application: For applications submitted online or by post, the processing time is normally 7 working days. This processing time does not include the mail delivery time.
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Peak Periods: During peak periods—such as the weeks immediately after final examinations, or the months of July and August when many students are applying for further study—the processing time may be extended by 3 to 5 working days. It is recommended that you submit your application well in advance of any deadline to avoid delays.
The university does not provide expedited processing services for transcript requests. If you need your transcript urgently, it is recommended that you submit your application in person at the service counter, and confirm the current processing status with the staff in advance.
4. Verifying City University of Hong Kong Official Transcript
Verifying the authenticity of an official CityUHK transcript is a critical step for third-party institutions—such as universities or potential employers—to confirm that the document is legitimate and has not been altered. The university provides two primary verification channels: the blockchain-powered Academic Certificate Verification Platform (ACVP) and traditional in-person or postal verification.
4.1 Blockchain Verification via ACVP
The Academic Certificate Verification Platform (ACVP) is a secure, blockchain-powered online verification service operated by the Joint Universities Computer Centre (JUCC). It is the primary method for verifying electronic official transcripts and other academic credentials issued by CityUHK. This service is available for all graduates from the 2014 academic year onwards, and it allows third-party institutions to verify the authenticity of a transcript in real time.
To verify a transcript via ACVP, follow these steps:
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The log in to the official ACVP website at https://acvp.hk, and select “City University of Hong Kong” from the list of participating institutions.
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The graduate must log in to the platform using their CityUHK EID and password, and grant the third-party institution permission to access their academic record.
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The graduate can then share the official transcript with the third party via a secure, unique URL, a scannable QR code, or an encrypted PDF file.
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The third-party institution can then open the shared URL, scan the QR code, or upload the encrypted PDF file to the ACVP platform to verify the transcript’s authenticity. After the verification process is complete, the platform will display the student’s official academic record, including all courses, grades, and the official award classification.
All transcript verification records on the ACVP platform are permanently stored in the blockchain, which means that once a transcript is verified, its record cannot be altered or deleted. This ensures the long-term security and authenticity of the verification process.
4.2 Traditional Verification (In-Person or By Post)
For paper official transcripts, or for institutions that are unable to use the ACVP platform, the university provides traditional verification services. This process involves submitting the physical transcript document to the university’s ARRO Service Centre, where the staff will verify its authenticity by comparing it with the university’s official internal records.
To apply for traditional verification, follow these steps:
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Obtain an official paper transcript from the university, following the application process outlined in Section 2. If you already have a copy of the transcript, please ensure that it is in its original sealed envelope and has not been opened or tampered with.
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Download and fill out the official “Application for Certified True Copy” form from the ARRO website. This form must be completed in full and submitted along with the original transcript.
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Submit the original transcript, the completed application form, and the required verification fee to the ARRO Service Centre in person, or by registered post. The verification fee is HK$40 per copy.
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The ARRO staff will verify the transcript by checking it against the university’s official records. If the transcript is confirmed to be authentic, the staff will stamp it with the official university seal and sign it to certify its validity.
The processing time for traditional verification applications is normally 7 working days from the date the application is received. If you submit your application by post, please include a self-addressed stamped registered envelope so that the verified transcript can be returned to you securely. The university will not be responsible for any documents that are lost or damaged in transit.Purchase a diploma from City University of Hong Kong
4.3 Verifying Transcripts for WES or Other Credential Evaluation Services
If you need to verify your transcript for submission to a credential evaluation service—such as the World Education Services (WES)—you must follow the specific requirements of the evaluation service. Most of these services require the university to send the official transcript directly to the evaluation service’s office or its secure online portal.
To have your transcript verified and sent to WES or another similar service, follow these steps:
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Submit a paper application for an official transcript to the ARRO Service Centre, following the process outlined in Section 2. You must indicate WES as the intended recipient on the application form, and provide the complete WES reference number and mailing address.
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When filling out the application form, clearly indicate that the transcript needs to be sent directly to WES. You will also need to provide the WES reference number and any other required information.
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Pay the required application fee and any additional special handling or delivery fees.
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The university will send the official transcript directly to WES in a sealed, tamper-proof envelope. The envelope will be marked with the student’s full name and WES reference number.
WES and other similar evaluation services will not accept transcripts that are sent directly by students or graduates. The transcript must be sent directly by the university’s ARRO Service Centre, either by post or through an official electronic upload channel.
5. Delivery, Collection, and Special Handling Options
When applying for an official CityUHK transcript, you can choose from a variety of delivery and collection methods to suit your needs. You can also request special handling services to meet the specific requirements of third-party institutions.
5.1 Collection Options
You can choose to collect your transcript in person or have it delivered by mail. The available collection methods are as follows:
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In-Person Collection: You can collect your transcript in person at the SGS Service Counter or the ARRO Service Centre. If you submit your application in person, you can usually collect your transcript on the same day. If you submit your application online or by post, you will receive an email notification when your transcript is ready for collection. You will need to bring your original valid student ID card or passport to collect your transcript. If you are unable to collect it in person, you can authorize a representative to collect it on your behalf.
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Authorized Representative Collection: If you need to authorize a representative to collect your transcript, you must provide them with a signed authorization form and a photocopy of your valid Hong Kong ID card or passport. The representative must also bring their own valid government-issued photo ID card. The authorization form must be submitted to the university at the time of application or collection.
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Mail Delivery: If you choose to have your transcript delivered by mail, it will be sent by ordinary mail for local Hong Kong addresses or by regular air mail for overseas addresses. The mailing fee is included in the application fee.
5.2 Delivery Methods
CityUHK offers the following delivery methods for official transcripts:
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Ordinary Mail: This is the standard delivery method for local Hong Kong addresses. The mailing fee is included in the application fee. Ordinary mail delivery typically takes 3 to 5 working days.
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Regular Air Mail: This is the standard delivery method for overseas addresses. The mailing fee is included in the application fee. Regular air mail delivery typically takes 7 to 14 working days, depending on the destination country’s postal service.
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Registered Mail: If you choose to send your transcript by registered mail, there is an additional fee of HK$15.5 per recipient. This service provides a real-time tracking number, which allows you to monitor the delivery status of your transcript online. The tracking number will be sent to your email address after your transcript is shipped.
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Courier Service: The university does not provide its own courier service, but you can arrange for a courier to pick up your transcript from the ARRO Service Centre. You will need to provide the courier company’s waybill number and the complete recipient address when submitting your application. You will also need to pay any additional handling fees charged by the courier company.
5.3 Special Handling Requests
CityUHK offers several special handling services for official transcripts to meet the specific requirements of third-party institutions. These services can be requested when submitting your application, and additional fees may apply.
The available special handling services are as follows:
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Sealed Transcript Envelope: By default, all official transcripts are sealed in an official CityUHK envelope. The back of the envelope features the university’s official embossed logo, which is designed to show visible damage if the envelope is opened or tampered with. This sealing method is required by most institutions to ensure the transcript’s authenticity.
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Transcript Upload to Third-Party Systems: If you need the university to upload your transcript directly to a third-party institution’s online system—such as WES or a university’s application portal—you will need to submit a paper application in person at the ARRO Service Centre. You will need to provide the complete login details or upload link for the third-party system. There is no additional fee for this service.
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Certified True Copy: If you need a certified true copy of your official transcript, you can request this service when submitting your application. The certification fee is HK$40 per copy. To apply for this service, you must first obtain an official transcript from the university. The staff will then certify the copy by stamping it with the university’s official seal and signing it.
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Combined Transcript Issuance: If you need to send transcripts for multiple study programmes to the same recipient, you will need to submit a separate application for each programme. The university does not combine transcripts for different programmes into a single application or delivery.
All special handling requests must be clearly indicated on the application form at the time of submission. If you need to add a special handling request after submitting your application, you will need to contact the ARRO Service Centre directly.
6. FAQs About CityU Hong Kong Official Transcript
6.1 General Questions
Q1: How can I obtain a complimentary copy of my CityUHK transcript?
A1: The university will automatically send a complimentary copy of the official transcript to the correspondence address of all students who have successfully completed their degree requirements. This copy will be sent approximately 4 to 6 weeks after the official release of final examination results. You do not need to submit an application or pay any fee to receive this complimentary copy. If you need an additional copy or require the transcript to be sent to a different address, you will need to submit a formal application and pay the required fee.
Q2: Can I request my transcript to be sent to multiple recipients?
A2: Yes, you can request your transcript to be sent to multiple recipients, but you will need to submit a separate application for each recipient. Each application must include the complete mailing address or electronic delivery details for the intended recipient. You will also need to pay the required application fee and any additional delivery or handling fees for each recipient.
Q3: What should I do if I make a mistake on my transcript application?
A3: If you make a mistake on your transcript application—such as entering the wrong recipient address or selecting the wrong delivery method—you should contact the ARRO Service Centre immediately. Provide them with your application number and the correct information. If your application has not yet been processed, the staff will be able to update your information. If your application has already been processed or shipped, you will need to submit a new application and pay the required fee.
6.2 Application and Payment Questions
Q4: Can I apply for a transcript if I have outstanding fees or fines?
A4: No, the university will not process your transcript application until all outstanding tuition fees, library fines, or other financial obligations to the university are fully settled. This policy applies to all transcript requests, including initial issuance and additional copy orders. Once you have settled all outstanding fees, you can submit your application.
Q5: Can I apply for a transcript on behalf of someone else?
A5: Yes, you can apply for a transcript on behalf of someone else, but you must provide a signed authorization form from the applicant, along with a photocopy of the applicant’s valid Hong Kong ID card or passport. You will also need to present your own valid government-issued photo ID card when submitting the application or collecting the transcript.
Q6: What payment methods are accepted for transcript applications?
A6: The university accepts the following payment methods: credit card (Visa/MasterCard) for online applications; cash, FPS, or crossed bank check for in-person applications; and crossed bank check or bank draft for applications submitted by post. All fees must be paid in Hong Kong dollars. The university does not accept any postage stamps, international money orders, or foreign currency checks.
6.3 Delivery and Verification Questions
Q7: How long does it take for my transcript to be delivered?
A7: The processing time for transcript applications varies depending on the application channel: 7 working days for online or postal applications, and same-day processing for in-person applications. The delivery time depends on the chosen delivery method: 3 to 5 working days for local ordinary mail, 7 to 14 working days for overseas regular air mail, and 1 to 3 working days for courier services. During peak periods, the processing and delivery times may be extended.
Q8: How can I check the status of my transcript application?
A8: If you submitted your application online via the AIMS system, you can log in to the portal at any time to check the real-time processing status. If you submitted your application by post or in person, you can contact the ARRO Service Centre directly by phone or email to inquire about the status. When inquiring, you will need to provide your application number, full name, and student ID number for verification purposes.
CTA: Have More Questions or Need Help?
If you have any other questions about applying for or verifying your CityUHK official transcript, or if you need help with your application, please don’t hesitate to contact the university’s ARRO Service Centre or the SGS Service Counter. Their contact information is as follows:
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ARRO Service Centre: 1/F, Academic Building 3, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong; Telephone: +852 3442 2345; Email: arro@cityu.edu.hk
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SGS Service Counter: 1/F, Chow Yei Ching Building, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong; Telephone: +852 3442 6400; Email: sgs@cityu.edu.hk
For the latest updates on transcript applications, processing times, and delivery options, please visit the official academic transcript page on the CityUHK website: https://www.cityu.edu.hk/sgs/student/masters/services/transcript.
Before submitting your application, please make sure to carefully read all the instructions and requirements on the official website. This will help you avoid unnecessary delays and ensure that your application is processed smoothly.
References
All information in this article is based on official policies and guidelines from the City University of Hong Kong’s Academic Regulations and Records Office (ARRO) and Chow Yei Ching School of Graduate Studies (SGS), available at https://www.cityu.edu.hk/sgs/student/masters/services/transcript and https://www.cityu.edu.hk/arro/gdtn/gsrv_main.htm.
Additional Notes
This article is intended to provide general guidance for applicants of CityUHK official transcripts. All content is based on the latest official information available at the time of publication. For the most up-to-date and detailed requirements, please refer to the official university website or contact the relevant administrative offices directly. The ultimate interpretation of all academic transcript policies and regulations belongs to the City University of Hong Kong.
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If you need further assistance with your CityUHK official transcript application, please feel free to contact the university’s ARRO or SGS service counters. They will be happy to help you with any questions or concerns you may have.
Thank you for reading!
This is the end of the document.
For more information about CityUHK’s academic policies and services, please visit the official university website at https://www.cityu.edu.hk.
© 2026 City University of Hong Kong. All rights reserved.
This article was last updated on 13 June 2026.
If you find any errors or omissions in this article, please contact the university’s webmaster at webmaster@cityu.edu.hk.
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